About us

Who is Kaitlin James?

Kaitlin James is the heart-dream of Kaitlin Gray, our Canadian-born, Sydney-residing founder and is inspired by the Book of James 

You can read our full story here

Is this an Australian Label?

Yes, each piece is lovingly designed in Sydney, Australia and crafted with global artisan partners (see: 'family')


Materials

Where do you source your gemstones from?

We work with a hand selected team of miners, cutters and buyers that help us ethically source gems from all over the world. It is our goal to be certified by 2021 and push closer toward a sustainable business.

What metals do you use?

Kaitlin James jewellery is available in 9k and 14k solid yellow or white gold and .925 Sterling Silver. If you would like to create a bespoke piece in platinum, please contact us.

How will my jewellery be packaged?

We care for the environment.

Your jewellery will arrive in either a handcrafted walnut timber box (Bespoke and Ceremonial pieces only, unless otherwise requested) or a beautiful recycled paper box (Everyday finery) and securely sent in a compostable mailer.

Note cards used for gifting are available on a request basis only. This helps us ensure minimal wastage.


Purchasing Kaitlin James

How can I buy KJ Jewellery?

Our full collection can be purchased right here at www.kaitlinjames.com.au or from a curated list of retail outlets.  

To make a purchase, simply add the products to your basket then checkout. KaitlinJames.com offers a secure payment gateway with multiple ways to complete your purchase.

Not quite ready? Join our community:

Make sure you are "following us" on Instagram at @kaitlinjamesdesign and “LIKE” us on Facebook to stay up to date with new releases, sale offers and everything Kaitlin James

By joining our Mailing List, you'll be given exclusive pre-sale previews and special offers without the spam.

What currency do you use?

All prices shown on www.kaitlinjames.com.au are listed in AUD

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Paypal and Afterpay*

*Afterpay is only available for customers in Australia and New Zealand

*Payment plans may be available for Bespoke pieces - please enquire

Do you have gift cards?

We will soon!

E-Gift cards will be available mid-October (and they are re-loadable of course!)

Do you have a Brick-and-Mortar location?

Not yet.

We have also dreamt of the perfect space (cue an abundance of unnecessary, but completely necessary flowers everywhere) but have yet to venture down this path - maybe someday!

For now, you can hang out with us online and in the comfort of your pyjamas

I'm interested in stocking Kaitlin James - Is this an option?

It sure is!

We have a deep rooted belief in brand alignment and connection - let's help each other.

If you think we may be a good fit, please fill out a wholesale application here