Exchanges

 

Kaitlin James only accepts exchanges for in stock, ready-to-wear rings if the customer requires another size in the same style.
Necklaces, Bracelets and all other accessories (excluding bespoke pieces and earrings) are eligible for return as per below.
You must contact us within 7 days in order to arrange an exchange.

To exchange an item:
1. Have your order number ready and contact customer service here
2. Once an exchange number has been issued, please send all unworn, unused, undamaged pieces in their original packaging to
Kaitlin James: 355 Old South Head Road, North Bondi, NSW 2026
 
 

 

Returns and Refunds


For all other purchases we will process a refund with the exception of custom orders which are not eligible for return/exchange/refund due to their personalised nature. For hygiene reasons we do not accept returns for pierced earring styles under any circumstance.

Any purchases made through Kaitlin James must be returned to our head office within 7 days from the date of purchase to qualify for a refund.
Returns must be sent to the Kaitlin James head office (both Australian Domestic and International Orders - Sydney)
 
Please note, return shipments sent to Kaitlin James for refund/exchange/credit are not covered by Kaitlin James and therefore, Kaitlin James will not be responsible for lost, damaged in transit, or stolen goods. For safe and secure delivery, please consider using tracked and insured services.
 
To return an item:
1. Have your order number ready and contact our Customer Care team here. 
2. If your order qualifies for a refund, our customer care team will then authorise your return and send through a Return Form.

Please note the following for all returns:

We DO NOT ACCEPT returns on pierced earring styles for hygiene reasons.

We DO NOT ACCEPT returns on items purchased on sale or with a promotional code.

Items must be returned in their original condition, undamaged, unworn and properly secured in the Kaitlin James packaging provided.  

We reserve the right to determine the validity of your return.